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Re: A Spring Harvest

Subject: Re: A Spring Harvest
by Urulókë on 2012/4/20 16:00:39

There is a big difference between "submitted" ABE purchase and "accepted". Did the bookseller accept the order, then subsequently decide to cancel it? The only way to accept the order is manually, so that would be unethical to do so then withdraw the item due to "unprecedented response".

If however ABE took your web order, but the bookseller never confirmed it, they are well within the standard practice of selling through multiple channels, and having one beat out another before they could handle the response.

For example, I just went back to my email archive for my last ABE purchase a week or two ago:

First email (order submitted) subject is "AbeBooks.com - Your order has been received"

Second email (seller confirmed the order) subject is "Abebooks Order Processed: Sales Order #xxxxxxx" where it says that the bookseller confirmed and acknowledged the order.

Did you ever get the second email? If so, I would file a complaint with AbeBooks.