Login

Or
Register Now


Already have an account?
Username:

Password:

Remember me

Lost Your Password?
Main Menu
Collector's Guide Table of Contents
Recent Visitors

Deagol
2 hours 18 minutes ago

Khamûl
2 hours 41 minutes ago

tolkienbrasil
3 hours 10 minutes ago

Trotter
5 hours 29 minutes ago

Urulöké
7 hours 24 minutes ago

wellinghall
7 hours 45 minutes ago

Karl
9 hours 11 minutes ago

ohypmzn86
11 hours 47 minutes ago
Report message: *
 
* = Required

Re: More screw-ups from HarperCollins... Sigh

Subject: Re: More screw-ups from HarperCollins... Sigh
by Stu on 2009/2/2 16:22:35

Well, I just got the invoice copy through to my work address this morning, and it has the delivery and billing addresses reversed.

I guess there is always the possibility that I made a mistake filling out the web-form and did it in reverse (although to be honest it doesn't seem that likely, given that I have several orders from them all with differing addresses).

With the last order (for the SuperDeluxe) I did with them I also had different billing and delivery addresses and they sent *both* the item and the invoice (separately) to the delivery address, so I suspect they manually transcribe the information from the web system and sometimes it gets done incorrectly.

It's a pity that the confirmation emails and screens on the tolkien.co.uk website don't show the address details as it makes it impossible to verify what got entered after the fact. I guess it's the problem of a wholesaler trying to act like a retailer without the systems in place to support doing so.

Presumably the info will be in their web-order system somewhere, so hopefully I will find out if it was their error or I'm getting senile.

Stu