|Re: Tales from the Perilous Realm Deluxe|
Subject: Re: Tales from the Perilous Realm Deluxe
by Stu on 2008/11/28 13:27:50
It's actually the like of communication from HC that irritates me more than anything. My email to them was perfectly courteous and (thus far) hasn't even merited a response. All they really needed to say was something to the effect of "Yep, we screwed up on the FAQ - you can return the books if you like and we will pick up the postage, plus we'll sort out the FAQ ASAP".
It's customer service 101 and just doesn't seem like a hard thing to put right, really. I'm glad to see that they have killed the website, though, as it least that stops anyone else getting stung.