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Re: Super-Deluxe Sigurd & Gudrun
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My beef with HC all along is that they are not a retailer, but they are playing half-assedly at being one. I don't actually think we should cut them too much slack because they have *chosen* to operate outside of their normal space, without being properly prepared to do so. It's important not to confuse whether they produce good books (as they evidently do) or whether they are good at retail. The two issues have been confused on this thread, but they are totally unrelated.

Retail operations are just completely different than wholesale, which is why the retailer gets to charge an extra 30-50% for their trouble (and still might only just manage to turn a profit).

All that said, if HC can get to the point where they consistently manage to send my parcels to the correct (and complete) delivery address, adequately packaged, then that's *all* I really care about. If they can manage to fix that, I'm cool with them.

Stu

Posted on: 2009/5/22 15:20


Re: Super-Deluxe Sigurd & Gudrun
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Rowns wrote:

I am not aware of any major publishers that run a smooth retail operation, really... most don't even try.


That's an excellent point, Rowns. I think we all get used to the type of service we receive from retail specialists, like Amazon, and then just assume everyone should be running things the same way. I am guessing that HC does not dedicate many personel to the retail branch of the business, not to mention that HC is not exclusively a J.R.R. Tolkien publishing company. I suppose we should be happy that they focus on Tolkien as much as they do, and since nearly all of their books can be obtained through Amazon, it is only the exclusive editions that are in question.

Posted on: 2009/5/22 5:19


Re: Gorgeous Custom Silmarillion
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Really very, very nice. Well done to all concerned. I wish I could afford it!!!

Stu

Posted on: 2009/5/22 3:12


Re: Super-Deluxe Sigurd & Gudrun
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In response to Khamul,

If anything is odd, no receipt for a £250 purchase is.


I hve to give HC a bit of slack here: most if not all retailers, even those with efficient web fulfillment processes, will not send an email receipt for a phone order. At least in my experience. A paper receipt mailed with the book(s) or in a separate envelope is pretty much industry standard, at least in the States. Certainly, credit card companies do not expect you to have a paper receipt when you dispute a phone order (from personal experience).

I also have to show HC some love, but will be in line with the rest of you wishing that they got their act together as a retailer - I am not aware of any major publishers that run a smooth retail operation, really... most don't even try.

Posted on: 2009/5/21 20:46
_________________
- Jeremy


Ebooks on Ebay
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I am not affiliated with this seller, but he/she has HoMe and the J. R. R. Tolkien Encyclopedia ebooks available.

http://books.shop.ebay.com/items/_W0Q ... .l1313&_odkw=&_osacat=267

Posted on: 2009/5/21 17:18



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