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Re: Sigurd and Gudrun Deluxe
Home away from home
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>I will nudge those forum members who work for HC to post directly, but I have a feeling they prefer anonymity. Good points raised though, and I will follow up via email and see if I can get some feedback!

Vaguely off topic, but I must admit, I have lost interest in trying to fix the problems with HC. After I had the issue with them sending my set of deluxes to the wrong address (and then wrongly claiming it was my mistake!), I ordered a couple more books, which they then sent to the correct address, but they only included half the street name, and missed the suburb entirely. After bouncing around Australia, I eventually got the (inadequately packed) parcel of scuffed, fingerprinted (at source), bumped books. I only received them at all because the parcel had my registered company name on it. They then proceeded to send the invoice to the delivery address.... I couldn't even be bothered to chase it up with them, as it was a GBP 30.00 order and I smoothed out the bumped corners to an acceptable level and used an eraser gently to get rid of the scuffs/marks.

They have had at least one aspect of the addressing wrong on 3 out of 4 orders. Other than ordering something like the super-deluxe editions, I wouldn't consider dealing with them again, as it is just too much hassle. They seem to be utterly incompetent at every level, from the dismal website right through to order fulfilment. At least buying from Amazon, you know you can get the problem resolved easily if something goes wrong, but with HC you need to make phone calls to Scotland (as they ignore their email).

On the plus side, their postage is cheap, but that's about it.

Stu

Posted on: 2009/5/8 19:54


Re: Sigurd and Gudrun Deluxe
Thain
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If anyone reading this has any HC contacts, I have already suggested that they set up a commitee of Tolkien Fans (from this board) which they speak to about new issues, the web site tolkien.co.uk (which is very poor, how to improve, etc.) and anything else, I really think that having feedback from 100% Tolkien Fans would help the company.

I wish someone from HarperCollins would post on this board to discuss the issues that are raised.


I will nudge those forum members who work for HC to post directly, but I have a feeling they prefer anonymity. Good points raised though, and I will follow up via email and see if I can get some feedback!

Posted on: 2009/5/8 9:44
_________________
- Jeremy


Re: Sigurd and Gudrun Deluxe
Shirrif
Joined:
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What a fantastically interesting idea Trotter. Remove the "fans" though. The Commitee of Tolkien Book Collectors sounds better; or perhaps The Council of Tolkien Book Collectors; or The Tolkien Book Collectors Guild...

BH

Posted on: 2009/5/8 7:36
_________________
You drive a hard bargain – you can have it for £10 all-in – one consolation (for you) is that you do not have to hear the cries of my children, for bread...


Re: Sigurd and Gudrun Deluxe
Shirrif
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From Essex, England
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It looks like the final version does incorporate the same flat spine and thinner slipcase boards as the TftPR. Judging from Trotter's photos, I would guess that it was put together by the same binders as the TftPR. Can this be confirmed?


Yes it is Clays who also printed TftPR.

Do you think that Harper Collins needs to hear some feedback regarding their photos? It seems that they consistently release photos of their new deluxe editions that are slightly misleading. I know that many were disappointed when the Super Deluxe CoH did not really look like the photos they posted, and the photos for this book in particular, might deter people who want it to match the rest of their set (not realizing, of course, that it really does match). I know that there are always clammorings for 'sneak-peeks' at the new editions, but if I were David Brawn, I would not release marketing photos until I had something that was accurately representative.


What they have done again makes no sense at all, the current tolkien.co.uk web site shows an incorrect picture of the Deluxe Edition of the book, I could probably sue HarperCollins in respect of the book that I have received does not match the picture on the web site. It is much better but?

If anyone reading this has any HC contacts, I have already suggested that they set up a commitee of Tolkien Fans (from this board) which they speak to about new issues, the web site tolkien.co.uk (which is very poor, how to improve, etc.) and anything else, I really think that having feedback from 100% Tolkien Fans would help the company.

I wish someone from HarperCollins would post on this board to discuss the issues that are raised.

Andrew

Posted on: 2009/5/8 6:53


Re: Sigurd and Gudrun Deluxe
Home away from home
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One more thought..... from a discussion earlier in this thread.

It looks like the final version does incorporate the same flat spine and thinner slipcase boards as the TftPR. Judging from Trotter's photos, I would guess that it was put together by the same binders as the TftPR. Can this be confirmed?

Posted on: 2009/5/8 5:28



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