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Re: Super-Deluxe Sigurd & Gudrun
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My copies arrived just today. Dont know why it took so long (to Ireland). Very impressed with the packing.

Anyway, I ordered 2 copies by phone at the same time and I ended up with copies 38 and 14. Go figure! The allocation of the numbers all seems a little random.

Have not had time to open up and examine, but looking forward to doing that later.

Posted on: 2009/6/9 2:12


Re: Super-Deluxe Sigurd & Gudrun
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Well, I suppose that crow should on my lunch menu today. To my surprise, HC replied in just over one hour with the following:

Dear Sir,

I am in receipt of your e-mail regarding the DHL post charge showing on your invoice.

In regards to the incorrect charge of £7.44, please disregard this item I can reassure you that your credit card has not been charged this . This is an internal oversight which has now been corrected.

Sorry for any inconvenience

Kind regards


Anyway, I got my book within their stated delivery time, well packaged and as described. That is all that can be expected (and it is appreciated). In the future, I will certainly afford them the benefit of the doubt.

Posted on: 2009/6/8 9:58


Re: Super-Deluxe Sigurd & Gudrun
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I didn't mean to say that HC was up to anything 'sinister.' However, I am certain that HC is having to pay more than 5 GBP to ship these books to the U.S. I would not be surprised if they realized how big a hit they were taking, and decided to pass (at least some of) this on to the U.S. customers, without posting it amongst the payment information.

So, what I really meant to say, is that I believe HC 'intentionally' passed this cost on to international buyers, but forgot to add anything about it in the payment information on the website. I don't think it is a scam, just more disorganization and poor communication. I don't blame them for wanting more money for shipping, as it can be quite expensive to ship overseas, especially in the size box they use.

Like I said, I will follow up with them and see how it goes.

Posted on: 2009/6/7 17:49


Re: Super-Deluxe Sigurd & Gudrun
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However, I am very skeptical and would be surprised if this wasn't intentional, knowing that only a few customers will go through the hassle of refuting the charge.


I have had more problems with HC than most, but I don't think they are in the game of *intentionally* scamming anyone (other than perhaps with the inflated prices of some of their books! :)). I honestly think the Tolkien website side of their business is something they don't have the time or interest in to deal with properly, so they make lots and lots of mistakes (which they do not appear to learn from).

For instance, my copy turned up at work without my name on it (just the address and company name) and apparently with no paperwork to identify me inside, either. So instead of getting a nice shrink-wrapped copy, I got a copy opened and thumbed over by our receptionist (who fortunately had clean fingers)! I only found out it had arrived a couple of days later because it was on reception awaiting someone identifying it (our receptionist had sent an email request to the office, but had ironically used the wrong address for the mailing list) ! Now in this case, no harm was done, but if I had been planning on keeping it shrink-wrapped as an investment copy, I would probably have been a bit miffed.

The number of cock-ups I have witnessed definitely imply incompetence, not anything more sinister.

Stu

Posted on: 2009/6/7 15:58


Re: Super-Deluxe Sigurd & Gudrun
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Thanks for the tip Findegil. I too live in Massachusetts (in Holden, probably not too far from you guys). I hadn't noticed it before your post here, but I was also assessed the 'DHL charge.' My credit card shows a single transaction for $410.13. I hadn't yet checked the exchange rate that was used, but it sure looks like the DHL charge is in there. If this was indeed a mistake, HC should be notifying customers who were assessed this charge and issuing refunds. However, I am very skeptical and would be surprised if this wasn't intentional, knowing that only a few customers will go through the hassle of refuting the charge.

Understand that I am not complaining about the cost of shipping, because even with the 7.44 DHL charge, the cost to post to the U.S. is not unreasonable. However, the backdoor tactic being employed here is disturbing. It is very difficult to tell whether this is just due to HC retail being disorganized and running a loose operation, or if it was deliberate. Unfortunately, past experiences (from many TCG members) have been less than stellar with HC retail, and this is not helping to improve their reputation.

I will inquire with HC about this, although I have had a lot of difficulty receiving responses from them in the past, so I do not have high hopes. Thanks for the info, Wayne and Christina.

Posted on: 2009/6/7 6:56



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