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Re: Super-Deluxe Sigurd & Gudrun
Thain
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In response to Khamul,

If anything is odd, no receipt for a £250 purchase is.


I hve to give HC a bit of slack here: most if not all retailers, even those with efficient web fulfillment processes, will not send an email receipt for a phone order. At least in my experience. A paper receipt mailed with the book(s) or in a separate envelope is pretty much industry standard, at least in the States. Certainly, credit card companies do not expect you to have a paper receipt when you dispute a phone order (from personal experience).

I also have to show HC some love, but will be in line with the rest of you wishing that they got their act together as a retailer - I am not aware of any major publishers that run a smooth retail operation, really... most don't even try.

Posted on: 2009/5/21 20:46
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I am not affiliated with this seller, but he/she has HoMe and the J. R. R. Tolkien Encyclopedia ebooks available.

http://books.shop.ebay.com/items/_W0Q ... .l1313&_odkw=&_osacat=267

Posted on: 2009/5/21 17:18


Re: Super-Deluxe Sigurd & Gudrun
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Deagol, I don't mean to come down hard on HC's books. You are right. They have published some nice books, and I do thoroughly enjoy them. My only beef with them is regarding their communication skills. They could really stand to tune up their marketing and customer service groups. Their marketing team tends to send out misleading emails and publish misleading photos of books. More importantly, though, I had problems with an order from them once (took over 2 months for delivery from purchase date) and I emailed them three times trying to figure out the status of the order. I never, to this day, have received a reply to those emails. I finally called customer service and left a message, also with no reply. Fortunately, the books were delivered a couple days after that, but I still never heard from them at all. In fact, the only time customer service ever returned one of my emails was when I wrote to compliment them for producing nice books! They replied with a 'thank you for the compliments' email, that was actually quite cordial. So now, my impression is that they do okay with meaningless chit-chat, but can't figure out how to deal with issues. I know they are not necessarily bad people or bad publishers, but at least you can see why I might get frustrated with them.

Posted on: 2009/5/21 15:38


Re: Super-Deluxe Sigurd & Gudrun
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I think the problem with this whole process has been one of miselading terminology. The whole idea of there being a "pre-order" process was a bit ludicrous. If HC had simply offered to put people on a mailing list for notification when the book became available (as they did with CoH) and left it at that, there would not be an issue here. They only made it a pretend "pre-order" to try and gather market information, and whilst this was a fairly obvious stunt, it did leave a bit of uncertainly with the buyer as to whether to wait for contact or jump in and order when the release date rolled around.

In the grand scheme of things, it's all fairly minor stuff, but I can understand those who did fill out the pre-order being a bit upset at not getting the lowest number possible, because they were waiting for some contact that didn't happen. Really, the only issue I can see here is the numbers, and I imagine the really keen people (and I'm thinking of the "professional Tolkienisti", such as Beren, et al) might well have called in and ordered on the 19th anyway (and I don't imagine HC would have turned those early sales down!).

Fundamentally, I don't think getting the book a day later (for those of you who did order) is going to be too much of a strain! :)

I'd be really interested to hear what numbers people manage to get, relative to when they ordered, and some pictures would be nice!

Stu

Posted on: 2009/5/21 15:36


Re: Super-Deluxe Sigurd & Gudrun
Shirrif
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Also, there's no limit (or at least not 2) on orders. I know of someone who ordered 4...

BH

Posted on: 2009/5/21 15:15
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You drive a hard bargain – you can have it for £10 all-in – one consolation (for you) is that you do not have to hear the cries of my children, for bread...



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