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Re: Super-Deluxe Sigurd & Gudrun
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Rowns wrote:

I am not aware of any major publishers that run a smooth retail operation, really... most don't even try.


That's an excellent point, Rowns. I think we all get used to the type of service we receive from retail specialists, like Amazon, and then just assume everyone should be running things the same way. I am guessing that HC does not dedicate many personel to the retail branch of the business, not to mention that HC is not exclusively a J.R.R. Tolkien publishing company. I suppose we should be happy that they focus on Tolkien as much as they do, and since nearly all of their books can be obtained through Amazon, it is only the exclusive editions that are in question.

Posted on: 2009/5/22 5:19


Re: Gorgeous Custom Silmarillion
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Really very, very nice. Well done to all concerned. I wish I could afford it!!!

Stu

Posted on: 2009/5/22 3:12


Re: Super-Deluxe Sigurd & Gudrun
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In response to Khamul,

If anything is odd, no receipt for a £250 purchase is.


I hve to give HC a bit of slack here: most if not all retailers, even those with efficient web fulfillment processes, will not send an email receipt for a phone order. At least in my experience. A paper receipt mailed with the book(s) or in a separate envelope is pretty much industry standard, at least in the States. Certainly, credit card companies do not expect you to have a paper receipt when you dispute a phone order (from personal experience).

I also have to show HC some love, but will be in line with the rest of you wishing that they got their act together as a retailer - I am not aware of any major publishers that run a smooth retail operation, really... most don't even try.

Posted on: 2009/5/21 20:46
_________________
- Jeremy


Ebooks on Ebay
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I am not affiliated with this seller, but he/she has HoMe and the J. R. R. Tolkien Encyclopedia ebooks available.

http://books.shop.ebay.com/items/_W0Q ... .l1313&_odkw=&_osacat=267

Posted on: 2009/5/21 17:18


Re: Super-Deluxe Sigurd & Gudrun
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Deagol, I don't mean to come down hard on HC's books. You are right. They have published some nice books, and I do thoroughly enjoy them. My only beef with them is regarding their communication skills. They could really stand to tune up their marketing and customer service groups. Their marketing team tends to send out misleading emails and publish misleading photos of books. More importantly, though, I had problems with an order from them once (took over 2 months for delivery from purchase date) and I emailed them three times trying to figure out the status of the order. I never, to this day, have received a reply to those emails. I finally called customer service and left a message, also with no reply. Fortunately, the books were delivered a couple days after that, but I still never heard from them at all. In fact, the only time customer service ever returned one of my emails was when I wrote to compliment them for producing nice books! They replied with a 'thank you for the compliments' email, that was actually quite cordial. So now, my impression is that they do okay with meaningless chit-chat, but can't figure out how to deal with issues. I know they are not necessarily bad people or bad publishers, but at least you can see why I might get frustrated with them.

Posted on: 2009/5/21 15:38



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