Login

Or
Register Now


Already have an account?
Username:

Password:

Remember me

Lost Your Password?
Main Menu
Collector's Guide Table of Contents
Recent Visitors

Morgan
2 hours 59 minutes ago

Findegil
4 hours 45 minutes ago

Stu
4 hours 48 minutes ago

laurel
5 hours 22 minutes ago

Roccondil
5 hours 30 minutes ago

Khamûl
8 hours 49 minutes ago

wellinghall
9 hours 8 minutes ago

Jlong
10 hours 37 minutes ago


« 1 ... 1596 1597 1598 (1599) 1600 1601 1602 ... 2088 »


Re: Super-Deluxe Sigurd & Gudrun
Home away from home
Joined:
2006/6/4 4:17
From UK
Group:
Shirefolk
Fellowship
Posts: 384
Offline
I think you are underestimating how many people just click links because they are interesting. You are quite correct that there aren't 1000s of people interested in making a purchase that have the necessary funds, but there are plenty of casually interested surfers that just flitter from page to page - you've got to fill those idle moments at work some how!

It is quite possible that HC have underestimated the volume of casual interest too. Unless they have an army of staff on hand they wouldn't be able to phone everybody. Didn't that online quiz they run register interest in the book?

I had a quick peek at the email receipt when it came through hoping for an idea of where I was in the queue, but the order numbers are a bit more sophisticated than they were back in 2007 for CoH. Looking at it realistically, it's not not entirely practical to give your place in a queue for one book amongst the many on their site. Indeed, only a few nuts like us really care about it!

If the book does take 5 years to sell, does it matterthat much to HC? As far as I can recall, none of the 'expensive' deluxe editions have sold particularly quickly.

Sorry if I sound contrary, but I think somebody should stand up for HC. I haven't had problems with them and they have produced some great books which is what really matters at the end of the day!

Posted on: 2009/5/21 13:58


Re: Super-Deluxe Sigurd & Gudrun
Home away from home
Joined:
2008/8/10 2:07
From Queenstown, New Zealand
Group:
Shirefolk
Fellowship
Posts: 619
Offline
>They probably got hundreds if not 1000s of people registering

LOL :)

Stu

Posted on: 2009/5/21 13:56


Re: Super-Deluxe Sigurd & Gudrun
Home away from home
Joined:
2007/2/10 7:19
Group:
Shirefolk
Fellowship
Posts: 166
Offline

Deagol wrote:
To be honest I can't see what the problem is.


Deagol, you are right in stating that it is really not that difficult to just get up and order the book on the 20'th. That is not my complaint. I just wonder why they would send me a message saying, "Our customer services team will be contacting you on 20th May to complete your purchase," and then nobody ever contacted me.

And, considering Trotter's point, I also thought it was totally plausible (though not probable), that they might send me a code that would correspond to my place in line, or at least my reservation of the book. I disagree that they may have taken "1000's" of registrations. If there were that many people lined up to buy, this book would not take the five years, or more, that it is going to take to sell 500 copies.

Posted on: 2009/5/21 13:12


Re: Super-Deluxe Sigurd & Gudrun
Home away from home
Joined:
2006/6/4 4:17
From UK
Group:
Shirefolk
Fellowship
Posts: 384
Offline
To be honest I can't see what the problem is. You register then get an email on the 19th saying you can order on the 20th. On the 20th you order. Job done in 2 minutes.

This is similar to the system used for CoH, except that then they emailed on the day of release. I don't remember any complaints then. If anything, I prefer them to email the day before because then I can order at work. With CoH I didn't see the email until I got home in the evening.

Pre-order may not have been the best term to use, but as you haven't given any payment details (as you would for an Amazon pre-order) its not really an order as you haven't actually commited to buying, just expressed an interest. They probably got hundreds if not 1000s of people registering, so could hardly reserve copies for everybody.

I got a message on my answerphone a week or two ago asking me to ring them about the book, but I forgot about it at the time. Not sure if it was the superdeluxe or normal deluxe edition they were calling about.

I ordered at about 10am yesterday.

Posted on: 2009/5/21 12:57


Re: Super-Deluxe Sigurd & Gudrun
Shirrif
Joined:
2006/6/5 22:04
From Essex, England
Group:
Shirefolk
Fellowship
Shirrif
Posts: 1527
Offline
I rang the Glasgow office yesterday to ask why I had not been contacted about my 'preorder'. The lady said I was on a phone list for them to ring people.

With growing doubts about the value of 'preordering', the only benefit really for me was that I could get a low 'number' as I preordered as soon as it was announced, I asked the question.

It will come as no surprise to anyone on this board as to the answer, 'Oh we don't do that, you get a number when you place an order and you pay for it, none are reserved'.

I ordered over the phone, but have no email receipt or any confirmation that I have ordered anything.

I am starting to get really fed up with this terrible service from HC.

Posted on: 2009/5/21 7:15



 Top
« 1 ... 1596 1597 1598 (1599) 1600 1601 1602 ... 2088 »