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Re: Super-Deluxe Sigurd & Gudrun
Shirrif
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I don't think there's a great deal at issue here. However HarperCollins overall handling seems pretty bizarre.

The original message (which we all speculated was probably just to gauge interest) stated "Thank you for your pre-order of The Legend of Sigurd and Gudrún by J. R. R. Tolkien". Yes, as Deagol states, they didn't have any payment details; but is does state "pre-order", in a time when we all order via Amazon using "pre-orders".

The email on the 19th did, as has been pointed out, state that HarperCollins would be in contact. So not to be contacted seems strange. Also, I really expected it all to be done online using WorldPay as with CoH.

However, unlike everyone else apparently, I was contacted on Wednesday morning by phone. On Tuesday night, in response to the email, I gave a works number and my mobile. However (as I found out when I got home) I was contacted pretty early on my home number. I suppose I must have given it when I originally registered my interest.

Either way, like Deagol, I just phoned myself to place my order; fearing that an email had probably been sent in any case while I was at work (and unable to access personal email). As it turns out, there was no online request to pay; and for others, no phonecall.

I ordered mine about 3 o'clock. No receipt number; no email to confirm payment. If anything is odd, no receipt for a £250 purchase is.

One can't help but think that all this should really be much simpler...

BH

Posted on: 2009/5/21 13:58
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You drive a hard bargain – you can have it for £10 all-in – one consolation (for you) is that you do not have to hear the cries of my children, for bread...


Re: Super-Deluxe Sigurd & Gudrun
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I think you are underestimating how many people just click links because they are interesting. You are quite correct that there aren't 1000s of people interested in making a purchase that have the necessary funds, but there are plenty of casually interested surfers that just flitter from page to page - you've got to fill those idle moments at work some how!

It is quite possible that HC have underestimated the volume of casual interest too. Unless they have an army of staff on hand they wouldn't be able to phone everybody. Didn't that online quiz they run register interest in the book?

I had a quick peek at the email receipt when it came through hoping for an idea of where I was in the queue, but the order numbers are a bit more sophisticated than they were back in 2007 for CoH. Looking at it realistically, it's not not entirely practical to give your place in a queue for one book amongst the many on their site. Indeed, only a few nuts like us really care about it!

If the book does take 5 years to sell, does it matterthat much to HC? As far as I can recall, none of the 'expensive' deluxe editions have sold particularly quickly.

Sorry if I sound contrary, but I think somebody should stand up for HC. I haven't had problems with them and they have produced some great books which is what really matters at the end of the day!

Posted on: 2009/5/21 13:58


Re: Super-Deluxe Sigurd & Gudrun
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>They probably got hundreds if not 1000s of people registering

LOL :)

Stu

Posted on: 2009/5/21 13:56


Re: Super-Deluxe Sigurd & Gudrun
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Deagol wrote:
To be honest I can't see what the problem is.


Deagol, you are right in stating that it is really not that difficult to just get up and order the book on the 20'th. That is not my complaint. I just wonder why they would send me a message saying, "Our customer services team will be contacting you on 20th May to complete your purchase," and then nobody ever contacted me.

And, considering Trotter's point, I also thought it was totally plausible (though not probable), that they might send me a code that would correspond to my place in line, or at least my reservation of the book. I disagree that they may have taken "1000's" of registrations. If there were that many people lined up to buy, this book would not take the five years, or more, that it is going to take to sell 500 copies.

Posted on: 2009/5/21 13:12


Re: Super-Deluxe Sigurd & Gudrun
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To be honest I can't see what the problem is. You register then get an email on the 19th saying you can order on the 20th. On the 20th you order. Job done in 2 minutes.

This is similar to the system used for CoH, except that then they emailed on the day of release. I don't remember any complaints then. If anything, I prefer them to email the day before because then I can order at work. With CoH I didn't see the email until I got home in the evening.

Pre-order may not have been the best term to use, but as you haven't given any payment details (as you would for an Amazon pre-order) its not really an order as you haven't actually commited to buying, just expressed an interest. They probably got hundreds if not 1000s of people registering, so could hardly reserve copies for everybody.

I got a message on my answerphone a week or two ago asking me to ring them about the book, but I forgot about it at the time. Not sure if it was the superdeluxe or normal deluxe edition they were calling about.

I ordered at about 10am yesterday.

Posted on: 2009/5/21 12:57



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