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Re: More screw-ups from HarperCollins... Sigh
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Well, I just got the invoice copy through to my work address this morning, and it has the delivery and billing addresses reversed.

I guess there is always the possibility that I made a mistake filling out the web-form and did it in reverse (although to be honest it doesn't seem that likely, given that I have several orders from them all with differing addresses).

With the last order (for the SuperDeluxe) I did with them I also had different billing and delivery addresses and they sent *both* the item and the invoice (separately) to the delivery address, so I suspect they manually transcribe the information from the web system and sometimes it gets done incorrectly.

It's a pity that the confirmation emails and screens on the tolkien.co.uk website don't show the address details as it makes it impossible to verify what got entered after the fact. I guess it's the problem of a wholesaler trying to act like a retailer without the systems in place to support doing so.

Presumably the info will be in their web-order system somewhere, so hopefully I will find out if it was their error or I'm getting senile.

Stu

Posted on: 2009/2/2 16:22
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More screw-ups from HarperCollins... Sigh [resolved]
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Edit: long-winded, rambling explanation replaced by concise version:

HC dispatched my Tolkien Deluxe Collection boxed set to the (currently unoccupied) Billing address on my order instead of the delivery address, and it sat outside the house (thanks to UPS requiring no signature) and went AWOL.

After some discussion with HC (which took a while as the person dealing with the Tolkien site was away), this has been resolved and they sent me a replacement set to the correct address.

Stu

Posted on: 2009/2/2 5:17
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Re: Tolkien Signed Book
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>I just noticed today that this book is also for sale through Beren's website--Tolkien Library. I guess it must be pretty legit then even though it lacks a provenance.

Yes, the Tolkien library shop essentially points to David Miller's (i.e. Tolkien Bookshelf's) store. The presence of an item on the Tolkien Library store has no real bearing - IMHO - on the legitimacy of that item or the accuracy of its description. Actually, some of the descriptions that David Miller uses for items on the Tolkien Library store are a bit questionable: e.g. describing a book [#000444] as "mint condition, opened only to inspect" and "mint unread condition" on the one hand (in bold) and then stating "a few spots of foxing on the limitation notice" (in normal typeface) on the other. It's either mint or has foxing, not both. In this case, looking at the picture, it can be seen that the foxing is quite severe and the book is not "mint" at all.

I've seen a few examples of this in the store, and they have always really irked me. They may just be cut and paste errors, but I believe these are all things that impact on the credibility of the seller.

I'm not saying this particular item [the signed book] is not legit, as I really don't have enough expertise to judge (although I reserve the right to form an opinion). However, I don't think it is a safe assumption that one can authenticate an item simply because the seller happens to have an association with someone you happen to trust (in this case, Beren). I think each item needs to be judged on its merit.


Stu

Posted on: 2009/1/27 21:12
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Re: Tolkien Signed Book
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>His name(s) does crop up quite frequently.

Indeed. Odd, that....

Posted on: 2009/1/27 4:13
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Re: Tolkien Signed Book
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To me, the signature looks a rather similar to some of the dodgy blue-pen ones which Tolkien Bookshelf has - presumably inadvertently - had up for sale in the past. With no provenance, I would probably avoid.


Stu

Posted on: 2009/1/25 17:01
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