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Re: New Book Releases
Shirrif
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Morinehtar wrote:

Stu wrote:
I'm sure it does depend on your local postal operators, though -- my rural NZ post contractor is pretty good (and a nice guy, to boot).


Surely this is part of the problem. Disgruntled underpaid and overworked post workers in my area throw stuff around, don't knock on doors and leave packages out in the open rather than a few inches further ahead under the roof (so you know what happens if it rains). I cannot change the sociopolitical situation but I've learned to either buy second-hand and customize shipping or return to Amazon and BD several times until one copy arrives undamaged by lucky chance.



Yeah, local situation must have a huge impact. Where I am, the same guy (an independent contractor) covers our area for courier post (NZ Post), Fedex, DHL, etc. I think it makes a difference when you know your post guy to say hello to (and it is the same guy for many years). It is only one leg of the journey, but that's one less leg for things to be tossed around uncaringly.

Posted on: 11/24 14:11:32


Re: New Book Releases
Shirrif
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I suspect with BD, if you have ordered lots of books from over the years, without any problems, they are more trusting. I've actually been very lucky with the post and have not had many damaged books.

I provided a link to my Google drive with photos for each of my last two problem books (Kullervo deluxe - misbind) and this one, but I don't know if they looked at them. I think the only other book I have ever had refunded/replaced by BD was the Child's World Oliphaunt, which didn't turn up -- until a couple of months after being posted. Mind you, I was glad that one DID turn up in the end as it was withdrawn from sale, and is extremely rare!

I wish BD did use better packaging, but my experience is definitely that it - surprisingly - usually is good enough. I'm sure it does depend on your local postal operators, though -- my rural NZ post contractor is pretty good (and a nice guy, to boot).

Posted on: 11/24 13:26:48


Re: New Book Releases
Shirrif
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onthetrail wrote:
My word Stu that is dreadful damage,

I had TLoAaI from Amazon UK and it was damaged due to lack of care in the packaging. I ordered a replacement which arrived unscathed but again poorly packed. Amazon seem to have stopped using dedicated book mailers from the UK, certainly for all my orders anyway. Amazon Germany still use them.


It was in one of Book Depository's thin card envelopes and one end was totally crushed. The thick cardboard ones that they use on heavier books hold up so much better. At least with BD, they don't quibble about sending replacements, though, and there is no messing about having to return the knackered copy.

I have attacked it with an iron and got it to the point is is fairly flat and perfectly readable, so at least I have a reading copy to be going on with until a (hopefully) undamaged copy arrives.

Posted on: 11/24 2:25:42


Re: New Book Releases
Shirrif
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My run of good luck in shipping comes to an end...

Attach file:



png  Screen Shot 2016-11-24 at 11.39.33 AM.png (2,000.22 KB)
228_58361af79c57c.png 1050X948 px

Posted on: 11/23 15:41:02


Re: Tolkien Treasury
Shirrif
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Morinehtar wrote:

Berelach wrote:
They're not too bad... I notice nothing like the reports from the deluxe Kullervo. The paper and jacket seem a bit more lightweight and I notice some other very minor cost-cutting changes. I wouldn't have noticed anything without having compared them side by side.


I guess that is what they count on when switching to a Chinese printer. Lowering the quality and cutting costs in a way that is unnoticeable unless you do a side-by-side comparison. The problem is that often the Chinese prints turn out to be much worse than the originals.

In this case they did ok. I own this set and don't have any issues with it (aside from the fact that I would have preferred regular-sized versions, but that's not their fault).


One of my issues with the practice is that people will post reviews based on the first print and then others make buying decisions on that -- and end up getting a poorer product than they thought they would get. I guess a positive with the move to the first prints being Chinese is that when they turn out to rubbish (e.g. Kullervo), at least the reviews will generally be poor, so no one gets led astray by the bait and switch that HarperCollins has been indulging in thus far.

I didn't get a response to my (polite) email to HarperCollins describing the problems with Kullervo.

Posted on: 11/22 21:44:27



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