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Re: Super-Deluxe Sigurd & Gudrun

Subject: Re: Super-Deluxe Sigurd & Gudrun
by Stu on 2009/6/7 15:58:26

However, I am very skeptical and would be surprised if this wasn't intentional, knowing that only a few customers will go through the hassle of refuting the charge.

I have had more problems with HC than most, but I don't think they are in the game of *intentionally* scamming anyone (other than perhaps with the inflated prices of some of their books! :)). I honestly think the Tolkien website side of their business is something they don't have the time or interest in to deal with properly, so they make lots and lots of mistakes (which they do not appear to learn from).

For instance, my copy turned up at work without my name on it (just the address and company name) and apparently with no paperwork to identify me inside, either. So instead of getting a nice shrink-wrapped copy, I got a copy opened and thumbed over by our receptionist (who fortunately had clean fingers)! I only found out it had arrived a couple of days later because it was on reception awaiting someone identifying it (our receptionist had sent an email request to the office, but had ironically used the wrong address for the mailing list) ! Now in this case, no harm was done, but if I had been planning on keeping it shrink-wrapped as an investment copy, I would probably have been a bit miffed.

The number of cock-ups I have witnessed definitely imply incompetence, not anything more sinister.

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