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Re: Super-Deluxe Sigurd & Gudrun

Subject: Re: Super-Deluxe Sigurd & Gudrun
by Khamûl on 2009/5/21 13:58:54

I don't think there's a great deal at issue here. However HarperCollins overall handling seems pretty bizarre.

The original message (which we all speculated was probably just to gauge interest) stated "Thank you for your pre-order of The Legend of Sigurd and Gudrún by J. R. R. Tolkien". Yes, as Deagol states, they didn't have any payment details; but is does state "pre-order", in a time when we all order via Amazon using "pre-orders".

The email on the 19th did, as has been pointed out, state that HarperCollins would be in contact. So not to be contacted seems strange. Also, I really expected it all to be done online using WorldPay as with CoH.

However, unlike everyone else apparently, I was contacted on Wednesday morning by phone. On Tuesday night, in response to the email, I gave a works number and my mobile. However (as I found out when I got home) I was contacted pretty early on my home number. I suppose I must have given it when I originally registered my interest.

Either way, like Deagol, I just phoned myself to place my order; fearing that an email had probably been sent in any case while I was at work (and unable to access personal email). As it turns out, there was no online request to pay; and for others, no phonecall.

I ordered mine about 3 o'clock. No receipt number; no email to confirm payment. If anything is odd, no receipt for a £250 purchase is.

One can't help but think that all this should really be much simpler...

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