Tolkien Collector's Guide
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Jan 6
2021/1/6 9:29:46 (GMT) Greenwich Mean Time, London, Dublin, Lisbon, Casablanca, Monrovia
I’ve messaged customer service and informed them about this - I will let you all know what response I receive. Thanks for your help! 🙂
Jan 7
2021/1/7 4:28:51 (GMT) Greenwich Mean Time, London, Dublin, Lisbon, Casablanca, Monrovia
Please do let us know, very interested to see how this pans out.
Jan 19
2021/1/19 14:39:32 (GMT) Greenwich Mean Time, London, Dublin, Lisbon, Casablanca, Monrovia
Been two weeks today and no reply yet. I wonder if their customer service email is monitored at all?
Yesterday
2021/1/20 5:29:15 (GMT) Greenwich Mean Time, London, Dublin, Lisbon, Casablanca, Monrovia

Eorl wrote:

Been two weeks today and no reply yet. I wonder if their customer service email is monitored at all?

They definitely sometimes reply (and have done in recent times, based on postings here). But I'd guess if you heard nothing in two weeks, you probably might need to ping them again.
Yesterday
2021/1/20 10:58:48 (GMT) Greenwich Mean Time, London, Dublin, Lisbon, Casablanca, Monrovia
Stu, did you use the Contact form on the website (https://www.tolkien.co.uk/contact-us/) or is there another email address I should be sending my question to?
Yesterday
2021/1/20 11:12:18 (GMT) Greenwich Mean Time, London, Dublin, Lisbon, Casablanca, Monrovia
Yesterday
2021/1/20 11:33:25 (GMT) Greenwich Mean Time, London, Dublin, Lisbon, Casablanca, Monrovia
Thanks Trotter. 🙂
13 hours ago
2021/1/21 0:57:34 (GMT) Greenwich Mean Time, London, Dublin, Lisbon, Casablanca, Monrovia
I received an almost immediate response from customer service to my email informing me that they will forward my message to the printers and get back to me. Thanks again Trotter.
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