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Re: Super-Deluxe Sigurd & Gudrun
Home away from home
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2007/2/10 7:19
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Well, I suppose that crow should on my lunch menu today. To my surprise, HC replied in just over one hour with the following:

Dear Sir,

I am in receipt of your e-mail regarding the DHL post charge showing on your invoice.

In regards to the incorrect charge of £7.44, please disregard this item I can reassure you that your credit card has not been charged this . This is an internal oversight which has now been corrected.

Sorry for any inconvenience

Kind regards


Anyway, I got my book within their stated delivery time, well packaged and as described. That is all that can be expected (and it is appreciated). In the future, I will certainly afford them the benefit of the doubt.

Posted on: 2009/6/8 9:58


Re: Super-Deluxe Sigurd & Gudrun
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My copies arrived just today. Dont know why it took so long (to Ireland). Very impressed with the packing.

Anyway, I ordered 2 copies by phone at the same time and I ended up with copies 38 and 14. Go figure! The allocation of the numbers all seems a little random.

Have not had time to open up and examine, but looking forward to doing that later.

Posted on: 2009/6/9 2:12


Re: Super-Deluxe Sigurd & Gudrun
Home away from home
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From Queenstown, New Zealand
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Anyway, I ordered 2 copies by phone at the same time and I ended up with copies 38 and 14. Go figure! The allocation of the numbers all seems a little random.


To be honest, it might well be as simple as the way the books are stacked in the warehouse for picking. This coupled with the multiplexing of the phone orders and web orders into the invoicing/order picking system would probably result in something approximating sequential allocation ( becoming more accurate as the number of orders falls off). I imagine doing anything more accurate would simply be more effort than it is worth (and no one ever claimed to be allocating sequentially this time around, anyway).

I've only seen one mention of a number over 50 so far.

Posted on: 2009/6/9 15:29


Re: Super-Deluxe Sigurd & Gudrun
Home away from home
Joined:
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From Queenstown, New Zealand
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From an email I got from HC:

The exclusive collector's leather-bound edition has been a great success with Tolkien fans, as expected, and there's still time for you to get your copy at our special introductory price of just £250. As with all good things this offer won't last for much longer and will revert to the R.R.P. of £350 at midnight on 30th June 2009, so make sure you don't miss this great opportunity!


I expect it will be discounted by up to 30% from the GBP350 in the future (as happened with CoH SD), but it may be that GBP250(ish) is as good a price as will come along for this any time soon.

Posted on: 2009/6/11 22:32


Re: Super-Deluxe Sigurd & Gudrun
Not too shy to talk
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2009/7/21 1:53
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Hi all. This is about the super deluxe edition of the children of hurin, just thought id give my two bobs worth. I orderd a copy of the super deluxe edition of the children of hurin and a signed copy of tales from the perilous realm on the 9th of july.
I live at the bottom of Western Australia and was shiting myself with worry. I was thinking about all the things that could go wrong and reading peoples reports about Harper Collins service wasnt helping. I have never had problems with them directly but i no they can leave much to be desired.

I went to the post office today to find a parcel awaiting me (today being the 21st). I was exited but still a little worried, so i raced home to open it.
Upon opening the parcel i discoverd that everything was as it should be.
My only complaint being i dont know the number for CoH as i am not going to open it. I am saving up for a reading copy.

So i must say a big thankyou to Harper Collins for there excellent service and hope that it is now standard as i will be making more purchases in the, i hope, near future.

Posted on: 2009/7/21 3:07



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