Latest update, they want me to provide my address as “ there is no mention of this in the email trail”

I’m assuming I’m a step closer to my replacement

Gerontius Took wrote:

Latest update, they want me to provide my address as “ there is no mention of this in the email trail”

I’m assuming I’m a step closer to my replacement

Presumably you gave them the order number to verify your purchase and they should have the address from that? I never provided my address via the email chain asking for a replacement and they never asked. All very strange. Hope it gets resolved for you soon.

Just got an email saying replacement will arrive tomorrow ! :)

Here’s a question, why do the Harper Collins Tolkien team not have a dedicated point of contact ? Would certainly cut out a step when things go wrong

Gerontius Took wrote:

Here’s a question, why do the Harper Collins Tolkien team not have a dedicated point of contact ? Would certainly cut out a step when things go wrong

They use the same Customer Service as the rest of the company.

https://www.awin1.com/cread.php?awinmi ... Fpages%2Fcustomer-service

Trotter wrote:

Gerontius Took wrote:

Here’s a question, why do the Harper Collins Tolkien team not have a dedicated point of contact ? Would certainly cut out a step when things go wrong

They use the same Customer Service as the rest of the company.

https://www.awin1.com/cread.php?awinmi ... Fpages%2Fcustomer-service

Twice in my emails over the last 3 weeks HC has said they would pass my details to the Tolkien Team, cutting out the first step and giving a dedicated point of contact would certainly have speeded things up for me